Privacy Policy



Your privacy and the security of your personal data are important to us, so we comply with the legal regulations on the protection of personal data. General provision on the protection of personal data, which is in force from 25.5.2018. globally, it has influenced the awareness of the importance and care of personal data and how it is treated, and has given us cause to put our standards and their interpretation on a higher level and present it to the user in a simple and direct way. Below we inform you about what purposes we collect and use your personal data and how you can monitor and exercise your rights.


PROCESSING OF PERSONAL DATA LEADS:

MELIORATE, Vl. Adrian Stavljenić
e-mail: creative@meliorate.pro

As a user of our website, you have the right to obtain information about the handling of your personal data and to make requests for the exercise of your rights.


WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Personal data or personal information shall indicate any information about the individuals according to which the person can be identified.We may collect various types of personal information about you, including: your general identification information (first and last name, gender); your contact details (e-mail, felephone number information about activities/interactions with us, including potential future interactions; demographic and interest data.


FOR WHAT PURPOSE WE USE YOUR PERSONAL DATA AND WHY IT IS JUSTIFIED?

We will not process your personal data unless we have the appropriate basis provided by law for this purpose. We will process your personal data if we have received prior consent from you to contact you by e-mail or phone, to draw up an offer and for marketing campaigns.


CONTACT FORM AND E-MAIL

We use Outlook to process all internal emails and customer communications.Google's privacy policy can be found here https://policies.google.com/privacy
When we receive your e-mail we will receive your e-mail address, IP address and the information you have provided to us in the contact form or message.We keep e-mail communication in our database indefinitely so that we can improve our services and provide you with the appropriate service.

ANALYSIS OF WEBSITE VISITS

We use Google Analytics to track visitors and generate traffic information on our website.We do not collect any personal information about you when you collect information.If you give us consent for demographic and interest tracking, the information Google has about you will be forwarded to us within the summary report on our site.


MARKETING CAMPAIGNS

When conducting social media campaigns or other online ad campaigns, it is possible that service providers will use cookies or pixels on our site to track and serve our ads on different platforms.In some campaigns on Google, we use remarketing to allow you to optimally show our ads. You can read more about AdWords remarketing here: https://adsettings.google.com Google AdSense and Double Click (Privacy PolicyOpt Out) Facebook (Privacy PolicyOpt Out) Instagram (Privacy Policy)


EMBEDDED CONTENT FROM OTHER WEBSITES

In some parts of our website there is content that we have embedded through code from other websites.Access to this content takes place in the same way as if you had accessed it on the website where it was set, and therefore you can download cookies that you would otherwise download by visiting that site. Typical embedded content is content from pages that share video, images, etc.These pages may collect your IP address, browser and operating system information, store and download cookies to your browser, embed interaction tracking with embedded content, including linking interactions to your account on that service, if you are logged in at that time. The link to the privacy policies of the service we use is below:
Youtube (Google): https://policies.google.com/privacy
Facebook: https://www.facebook.com/about/privacy/
Twitter: https://twitter.com/en/privacy
Instagram: https://help.instagram.com/privacy
TikTok: https://www.tiktok.com/legal/privacy-policy?lang=en


COOKIES

Cookies are a series of information that websites store on your browser at the time of visit or acceptance, and which that browser provides to the website on the next visit. We use cookies to track our visitors, but the services built into our site also use cookies.In order to use these services, it is necessary to enable the acceptance of these cookies.


WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

In our business we use the services of other natural and legal persons (third parties) – the processor.The level of sharing of your data with each individual depends on the specific purpose of processing and your use of our website.All our processors have the same or higher safety standards as us.Where necessary and to further increase the level of protection of your personal data with processors, we have signed a Data Processing Agreement. In the course of carrying out our activities, your personal data may be accessed or forwarded to the following categories of recipients according to the principle only those who need to know: our employees; our contractual partners; related organisations.Some of these employees, partners and related organizations may be located outside Croatia or the EU, and by accepting your privacy policy, you consent to this information being transferred to those countries. The above third parties are contractually obliged to maintain the confidentiality and security of your personal data, in accordance with applicable law. Your personal data may also be accessed or forwarded to any national and/or international regulatory, executive or public authority or court, where we are required to do so by law or regulation or at their request. If at any time there would be a need to transfer your personal data to third parties for a reason for which it was not collected in the first place, or subsequently obtained your consent, we will allow you to declare your choice.


HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We have implemented appropriate technical and organizational measures to provide a level of security and confidentiality of your personal data. The SSL certificate guarantees the security of our site by encrypting data, which is transmitted from your device to our server. Our third-party IT systems and systems are protected from unauthorized access, alteration or dissemination of your data by technical and organizational measures, as well as from loss or deletion. Our employees are educated in the proper treatment and preservation of personal data.


HOW LONG HAVE WE KEPT YOUR PERSONAL INFORMATION?

Your personal data that we have stored in our records will be stored for a period of 5 years after your last interaction with us, unless otherwise indicated.


WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

We provide you with the following rights:
Right of access (information on scope and type) to your data
Right to correction (related to the data you have provided)
Right to be forgotten
Right to object to the use of personal data


RIGHT OF ACCESS

You are entitled to information about your personal data that we keep and keep in memory.If you are the legal guardian of the user, you are also entitled to information about the personal data of the person to whom you are the legal guardian.


RIGHT TO CORRECTION

You are entitled to a correction of incorrect personal data relating to you, which we will carry out within a reasonable time.


RIGHT TO ERASURE (RIGHT TO BE FORGOTTEN)

You have the right to obtain anonymization of your personal data, without undue delay, if there is no legitimate reason for further processing of this data on our part (e.g.if the data is no longer necessary in relation to the purposes for which they were processed).If such a legitimate reason does exist, we will inform you in detail as part of the response to your request for deletion.


RIGHT TO OBJECT TO THE USE OF PERSONAL DATA

If the processing of your personal data is based on the realization of our legitimate interests, you have the right at any time to object to such processing of personal data to the extent that the processing relates to your data.In the event that we prove that there are compelling legitimate and lawful grounds for processing that go beyond your interests, rights and freedoms, or if necessary to make, exercise or defend our legal claims, your objection will not be upheld. You can send your request to the e-mail address: creative@meliorate.pro


HOW WILL YOU BE INFORMED OF CHANGES TO OUR PERSONAL DATA PROCESSING NOTICE?

Any future changes to the processing of your personal data will be communicated to you in advance through a separate notice on this website.

If you have any further questions regarding the processing of your personal data, we invite you to contact us:


MELIORATE, Vl. Adrian Stavljenić
Email: creative@meliorate.pro

Kneza Mislava 11
10 000 Zagreb, Croatia
OIB: 092 077 69 515